Privacy Policy

Unity Access Care Services ("UACS," "we," "our," or "us") is committed to protecting the privacy and confidentiality of individuals who interact with our website and services.

This Privacy Policy explains:

• What information we collect
• How we use and protect that information
• When and how information may be shared

This policy applies to information collected through our website and digital interactions. It does not replace formal HIPAA notices provided during service enrollment.

We collect only the information necessary to support referrals, intake, and communication.

a. Information You Provide

• Name, phone number, email address
• Basic demographic details
• Referral or inquiry information
• General service needs (e.g., housing, mental health support)

b. Information Submitted on Behalf of Others

If you submit information for another individual (e.g., a client or patient), you confirm that you have appropriate authorization to do so.

c. Technical Information

• IP address
• Browser type and device information
• Pages visited and interaction data

This data is used to improve website performance and user experience.

UACS uses collected information to:

• Respond to inquiries and referrals
• Conduct initial intake and eligibility screening
• Coordinate service access and follow-up
• Communicate with individuals and referring partners
• Improve website functionality and service delivery

We do not use personal information for unrelated marketing or data resale.

UACS operates in alignment with applicable healthcare privacy standards, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

However:

• Information submitted through this website may not be fully secure or encrypted
• Users should avoid submitting detailed medical records or highly sensitive health information through general web forms

Once an individual is formally enrolled in services, their information is handled under UACS's HIPAA-compliant policies and procedures.

UACS may share information only as necessary to support service delivery and operations:

a. Service Coordination

With: Healthcare providers, Case managers, Housing programs, Partner agencies

Sharing is limited to what is necessary and, where applicable, based on consent.

b. Legal and Regulatory Requirements

We may disclose information:

• To comply with applicable laws and regulations
• In response to lawful requests from authorities
• For public health or safety purposes where required

c. Operational Support

With trusted service providers (e.g., secure software platforms) that support:

• Data storage
• Communication systems
• Workflow management

These providers are expected to maintain appropriate confidentiality and security standards.

UACS implements reasonable administrative, technical, and organizational safeguards to protect information, including:

• Controlled access to data
• Secure systems and workflows
• Staff training on confidentiality and data protection

However, no system can guarantee complete security. Users share information at their own discretion.

UACS retains information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, regulatory, and operational requirements

Information may be securely deleted or anonymized when no longer required.

Depending on your interaction with UACS, you may have the right to:

• Request access to your information
• Request correction of inaccurate information
• Limit or withdraw consent for certain uses (where applicable)

Requests can be made using the contact information on the contact page.

UACS may use basic cookies or analytics tools to:

• Understand website usage
• Improve performance and user experience

You can manage cookie preferences through your browser settings.

Our website may contain links to external sites. UACS is not responsible for:

• The privacy practices of third-party websites
• Content or security of external platforms

Users should review the privacy policies of any external sites they visit.

UACS services and website are intended for adults (18+). We do not knowingly collect personal information from minors. If such information is identified, it will be removed.

UACS may update this Privacy Policy periodically. Updates will be reflected by a revised "Effective Date." Continued use of the website indicates acceptance of any changes.

For questions or requests related to this Privacy Policy, contact Unity Access Care Services (UACS) via the contact information on the Contact Page.

By using this website, you acknowledge that you have read and understood this Privacy Policy.