Frequently Asked Questions
Questions? We've Got Answers.
Everything you need to know about how Unity Access Care Services works — for individuals seeking help and organizations looking to refer or partner.
For Individuals Seeking Help
We connect you to housing, jobs, mental health support, and documents through one coordinated plan. You get a dedicated coordinator who stays involved until services are in place.
Adults 18+ facing housing instability, mental health challenges, reentry barriers, or lack of ID. If you're unsure, reach out. We'll tell you honestly if we can help.
Intake is free. If any service has a cost, you'll know upfront. No surprises.
Within 24–48 hours. For urgent situations, call us directly.
No. You can reach out regardless of insurance. We'll also help you check eligibility if needed.
PRP is structured support for daily living and mental health. Often covered by Medicaid. We assess eligibility during intake.
Yes. We help you get ID, Social Security cards, and birth certificates so you can access services.
Yes. Early planning leads to better outcomes. We can begin building your reentry plan now.
Call us. For emergencies, contact 911 first.
Yes. Your information is confidential and only used to coordinate your care.
For Organizations & Referral Partners
Hospitals, shelters, reentry programs, community groups, and case managers. Any organization supporting vulnerable individuals.
Just the basics: client name (if available), contact info, brief need, and urgency. No full case file required.
Within 24 hours. Urgent referrals are prioritized immediately.
Yes. We share status updates so you know what's happening after referral.
Yes. We offer dedicated contacts, faster referrals, and reporting for partner organizations.
Yes. We work with individuals facing both mental health and substance use challenges.
Currently serving Maryland and DC. If unsure, reach out. We'll guide you.
About the Organization
No. However, our work is built for community impact first, and long-term sustainability.
Through service fees, Medicaid coordination, partnerships, and contracts. This allows us to serve clients regardless of ability to pay.
Every client gets a dedicated coordinator. Every case is tracked. We stay involved until services are in place.
Still Have Questions?
Our team is here. Whether you're reaching out for yourself, on behalf of someone else, or to explore what a partnership looks like — we'll give you a straight answer.